Introduction This Privacy Policy outlines how DetailZenPro collects, uses, stores, and protects your personal data when you interact with our premium automotive detailing platform. Our services include vehicle care subscriptions, appointment bookings, and customer communications, all tailored to clients residing in Switzerland. This policy is intended for visitors, subscribers, and partners using our website and digital tools.
Privacy Policy We collect and process personal information to deliver personalized services, ensure booking accuracy, manage subscriptions, and improve the customer experience. The data we collect includes:
Identity data: full name, email, phone number, and vehicle registration details
Subscription details: selected packages, frequency of services, location preferences
Transactional data: payment history, invoice records, and service confirmations
Technical data: IP address, browser type, device, and session logs
Communication records: customer inquiries, feedback, and support chats
We retain personal data only for as long as necessary to fulfill our services, resolve billing disputes, and meet Swiss legal obligations. Clients may request to view, correct, or erase their data, subject to legal retention requirements.
GDPR If you are located in Switzerland or the European Economic Area (EEA), your data is protected under the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:
Access to your personal data
Rectification of inaccurate or outdated information
Erasure of your data under defined conditions
Restriction or objection to processing in certain cases
Portability of your data to another provider
Withdrawal of consent for non-essential data use
We collect and process data based on your explicit consent, contractual necessity (i.e., executing your detailing subscription), legal compliance (e.g., tax reporting), or our legitimate interest in managing our service platform.
Cookie Policy
4.1 Types of Cookies Used Our website uses cookies to enhance usability and ensure secure access to client accounts:
Necessary cookies: enable navigation, session management, and secure login
Preference cookies: remember booking selections and vehicle preferences
Analytics cookies: track visitor behavior and improve user interface responsiveness
We do not use advertising or third-party tracking cookies.
4.2 How to Disable Cookies You may disable cookies via your browser’s security or privacy settings. Most browsers allow you to reject cookies completely or selectively. Be aware that disabling cookies may affect key functionalities like user login and appointment scheduling.
Disclosure to Third Parties We do not sell or trade your personal information. However, we may share specific data with trusted entities only when essential for delivering services:
Payment processors, solely to process secure transactions
External car detailing technicians or franchise partners assigned to your location
IT service providers managing our hosting and support systems
Swiss tax authorities or legal entities when required by law
All third-party access is governed by contracts ensuring confidentiality and compliance with Swiss and EU privacy standards.
Data Security Measures We implement technical and organizational measures to safeguard your data:
SSL encryption across all communications
Secure cloud infrastructure with server redundancy and daily backups
Role-based access control to sensitive data
Routine vulnerability testing and system updates
Incident response protocols to investigate and address any breach or suspicious activity
We also provide internal staff training to maintain a high level of awareness around data protection.
Effective Date
This Privacy Policy takes effect as of June 24, 2025. Any changes to our data practices will be reflected on this page. Clients with active subscriptions will receive notifications of material updates via email.