Introduction These Terms and Conditions (“Terms”) govern the relationship between you (“Client,” “you,” or “user”) and DetailZenPro (“we,” “our,” “us”) in connection with your use of our premium auto detailing services provided under a subscription-based model in Switzerland.
Acceptance of Terms By subscribing to any plan or utilizing services offered by DetailZenPro, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not proceed with registration or service use.
Description of Services DetailZenPro offers tiered subscription packages that include scheduled auto detailing, restorative treatments, and ongoing care. Services are performed either at our designated locations or via on-site visits (depending on your plan). Package contents, service frequency, and applicable fees are clearly described in each subscription level.
User Obligations
As a subscriber, you agree to:
– Maintain accurate and updated vehicle and contact information
– Present your vehicle in a reasonably clean and safe condition
– Abide by the booking, cancellation, and rescheduling protocols
– Refrain from misuse of membership privileges or abuse of staff – Fulfill timely payment obligations according to your selected plan
Limitation of Liability
While DetailZenPro follows industry best practices and uses premium-grade materials, we are not liable for:
– Pre-existing damage or wear and tear on your vehicle
– Minor cosmetic results inherent to surface-level corrections
– Delays or interruptions due to force majeure or user no-shows Our aggregate liability in any event shall not exceed the amount paid for the service during the current billing cycle.
Intellectual Property All service names, branding elements, care protocols, and customer interface materials remain the exclusive property of DetailZenPro. You may not copy, distribute, or reuse such content without our prior written consent.
Governing Law and Jurisdiction These Terms are governed by the laws of Switzerland. In the event of disputes, the competent courts of the Canton of Geneva shall have exclusive jurisdiction, unless another forum is mandatorily prescribed by Swiss consumer law.
Termination of Access
We reserve the right to suspend or terminate your access to services if:
– Payments are overdue by more than 14 days
– Fraudulent or misleading information is discovered
– Behavior toward staff or property is inappropriate or threatening In such cases, services will cease immediately and no refunds shall be granted for the unused portion of the subscription.
Refund Policy All subscriptions are prepaid and non-refundable once activated. Exceptions may be considered in cases of verifiable service failure or administrative error, and such refunds are issued solely at our discretion.
Changes to Terms DetailZenPro reserves the right to amend these Terms from time to time. Clients will be notified of any significant changes via email or platform alerts. Continued use of services following notice of change constitutes acceptance.
Effective Date
These Terms and Conditions come into force on June 24, 2025 and remain applicable until updated or replaced.